Refund and Returns Policy

Last updated: 09/01/2025

At Kian Seng Chun, customer satisfaction is our priority. If you’re not completely satisfied with your purchase, we invite you to review our refund and return policy.

Order Cancellation Rights:

You may request a return or refund within seven (7) days from the date you receive the goods or when a third party, other than the carrier, takes possession of the goods.

To cancel your order, notify us with a clear statement of your decision and provide photographic evidence of the product and packaging. Kian Seng Chun reserves the right to reject refund/exchange requests without sufficient evidence.

Contact Us:

Email: kiansengchun@gmail.com

Website Form: https://kiansengchun.com/contact/

If your purchase was made through a third-party platform (e.g., Shopee or TikTok), refunds and returns must be processed via that platform. Please contact the relevant platform for assistance.

Conditions for Returns:
To be eligible for a return, the following conditions must be met:

1. Purchase Date: Goods must be purchased within the last 7 days.
2. Packaging: Goods must be in their original packaging.
3. Condition: The product must be unused and undamaged.
4. Proof of Purchase: A receipt or proof of purchase must be provided.

Non-returnable Items:

Custom-made or personalized goods.

Goods that deteriorate rapidly or have expired.

Items unsealed after delivery that cannot be returned due to health protection or hygiene concerns.

Goods that have been mixed with other items after delivery.

We reserve the right to reject returns if the items do not meet the above criteria. Purchases made on third-party platforms (e.g., Shopee, TikTok) are subject to the respective platform’s refund and return policies.

Refunds for Discounted Items:

Regular-priced items are eligible for refunds.

Discounted items may be eligible for refunds on a case-by-case basis.

Change of Mind:
If you wish to exchange a product due to a change of mind, please contact us:

Email: kiansengchun@gmail.com

Website Form: https://kiansengchun.com/contact/

Fee: An administrative and delivery fee of S$20 or more will apply.
Pickup and Return: Pickup will be arranged at the customer’s delivery address.

Returning Goods:
Our delivery team will contact you to schedule a pickup. While we strive to accommodate your preferred timing, the pickup schedule will depend on our store’s operating hours.

Incorrect Deliveries:

No additional delivery fees will apply for refunds or exchanges based on incorrect deliveries.

Our delivery team will inspect returned goods to verify the claim. If the correct item was delivered, a S$30 administrative fee will apply, and the refund will be denied.

Walk-in Customers
Returns or exchanges can be made at our warehouse outlet:
Address: 24 New Industrial Rd, Inspace #02-03, Singapore 536210
Delivery-based exchanges will be handled case-by-case, with additional fees as required.

Contact Us

If you have any questions about this policy, please reach out to us:

Email: kiansengchun@gmail.com

Website: https://kiansengchun.com/contact/