🛍️ Orders & Products

Q: How do I place an order?
You can place your order directly through our website. Simply add your selected snacks to the cart and proceed to checkout.

Q: Is there a minimum order amount?
There’s no minimum purchase required. You’re welcome to order any quantity you like.

Q: Can I change or cancel my order after placing it?
Please contact us as soon as possible if you need to change or cancel your order. Once processing has started, changes or cancellations may not be possible.

🚚 Shipping & Delivery

Q: How long will my order take to arrive?
Orders are usually processed within 1 business day. Delivery typically takes 2–5 business days within Singapore, depending on your location.

Q: Do you offer free delivery?
Yes, we offer free delivery for orders $88.00 and above. For orders below $88.00, a standard delivery fee applies.

Q: Can I self-collect my order?
Yes, self-collection is available at our store or warehouse. Please wait for our confirmation message before coming to collect your order.

💳 Payment & Discounts

Q: What payment methods do you accept?
We accept PayNow, bank transfer, and major credit/debit cards. Full payment must be made before delivery or collection.

Q: How do I use a discount code?
Enter your discount code at checkout before making payment. Each code can only be used once and must be used within 30 days unless stated otherwise.

🔄 Returns & Exchanges

Q: Do you accept returns or exchanges?
As snacks are perishable, we do not accept returns or exchanges except for wrong or defective items.

Q: Who decides if a return or exchange can be made?
All return and exchange requests will be reviewed by our team and are based on our final decision.

Q: What should I do if I received the wrong or damaged item?
Please contact us within 1 day of receiving your order with your order number and photos of the affected items. We’ll review and advise on the next steps.

📞 Contact Us

Q: How can I reach your customer service?
You can reach us via our Contact Form or email us at kiansengchun@gmail.com. We aim to respond within 1–2 business days.